Customer Care Agent II
Description
Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.
Responsible for the accurate and efficient resolution of customer service issues.
Job Responsibilities
- Answer incoming customer service calls, usually for commercial, GLO or other more complex accounts
- Train new agents on basic CCA responsibilities, answering calls, webchats, processes and procedures
- Provide customer with full resolution to issues or concerns
- Correspond and coordinate with other departments to achieve issue resolution for customer
- Learning a brand at a time.
- May have existing prior energy experience
- All other responsibilities of Customer Care Agent I
o Performs standardized, ongoing duties and tasks with supervision as needed.
o Can multitask across applications and support different books of business and work more independently.
o Routine decisions with minimal supervisor approvals.
o With as need guidance ensures timely and accurate performance of responsibilities for a single trade, group of closely related tasks or functional area.
- Duties and tasks are less standardized and may be more complex.
- Resolves routine questions and problems, and refers more complex issues to higher levels as needed.
- Able to provide creative solutions for unique customer service issues.
- Works under indirect supervision and/or defined parameters.
- Prioritizes basic tasks; priorities typically guided by standard practice
Job Requirements
- HS degree or equivalent certification required.
- Requires 3-4 years�?? experience in Retail Electricity, and/or in a customer service capacity.
- Must be willing to work on a rotating schedule
- Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly
Additional Calpine Information:
- Vaccination Information: Calpine requires an individual who is newly hired into this position to be vaccinated for COVID-19 within the first 28 days of employment - if not already vaccinated prior to starting employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Calpine�??s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Calpine does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.
- Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
- Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected] Determination on requests for reasonable accommodation are made on case-by-case basis.
Please view Equal Employment Opportunity Posters provided by OFCCP here
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor�??s legal duty to furnish information. 41 CFR 60-1.35(c)